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Reputation

Promises

Beginning to End

Collaboration

Commitment

Global

Integration

Performance

Innovation

Accuracy, speed and efficiency: ProMach is recognized across the globe as a leading, single-source supplier for high-quality labeling, coding, and marketing systems.

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ProMach's Pharma team is always upfront with all the project details. They do not make a promise just to get an order and then change delivery of FAT [factory acceptance test] dates. They are always prepared for the FAT.

I appreciate the years of service and support the ProMach sleeving group has given our business. Your obviously doing something right, and well, to still be around when there are quite a few others [competitors] out there waiting and bargaining for the same business. Thank you.

I have been working with ProMach's case packing brand, Edson, in some capacity for 17 years. It has been a good relationship and have always felt I could look to Edson for solutions and assistance.

The professional way in which the leadership team within ProMach's labeling group works with the buyer has been a real positive. They have always been willing to go above to make the work right.

I have found that ProMach's bottle uncscrambling brand, Pace, was very responsive and helpful through the course of our project. They obviously have a large amount of confidence in their capabilities and value their customers.

The installation team went far above and beyond to fix some labeler issues along with the Vision System installation.

The experiene ProMach's product handling brand, Shuttleworth, has to solve my problems and the quality of the equipment is world class. My sales person (Todd) is the best when it comes to customer service and support, and the project manager (Jeff F.) is on top of my project and I don't worry.

I chose ProMach's retort sterilization brand, Allpax, because they are easy to work with, able to customize equipment, and support from the people who designed and built the equipment.

ProMach's case packng and palletizing brand, Brenton, delivers robust equipment that is easy to operate, and they were willing to go the extra mile and integrate other components for a turn key solution.

I have standardized on ProMach products delivered by their Wexxar Bel brand for semi-automated casing systems for the past 20 years or more, and continue to specify their equipment for other projects. For the more recent 3 years now, I have been working with ProMach's labeling brand, ID Technology, standardizing on their label printer applicators.

Richard Gauthier, Production Supervisor and Sylvain Thibaut, Project Manager and Production Engineering Leader, were handpicked by the team leads of an international customer for a large pharmaceutical project in Korea. While not usually tasked to attend on-site starts ups, Richard and Sylvain were readily willing and spent 12 hours a day for three weeks leading the on-site FAT (Factory Acceptance Testing). Not only was the mission completed successfully, but the customer also had strong positive comments about Richard and Sylvain’s knowledge of the product manufacturing and their great attitudes throughout the process.

Al Davis, Service Technician in the labeling and coding business line, is continually recognized as the technician to call for extremely challenging and demanding installations. In demonstration for earning such a reputation, at a customer’s sites in Utah and Minnesota, which were having equipment reliability issues, Al took the time to visit both locations to assess the issues and find a solution to the problem. Al coordinated with the engineering department to develop new parts, communicate with the customer to rearrange the multi-line installation, and solve the problems with minimal impact. As the Electrical Maintenance Supervisor at the Minnesota plant was quoted, “Production is reporting the unit to be ‘running like a champ.’ Very good to hear. Mr. Davis was extremely helpful in making this happen.” This among other reasons is why he is recognized as a stand out service leader.

Billy Barrick, Assembly/HFFS Specialist within the flexible packaging business line, has been installing pouch machines for 12 years. He always takes care of the customer, whether it’s travelling on weekends, taking customer calls at night, or starting up equipment on a second or third shift. On a recent pouch machine project, Billy spearheaded a conversion project which typically requires the machine to be returned to the factory for maintenance after installation – a costly period of lost production time for customers. However, he minimized this period by travelling with the machine across the country and working around the clock. In doing so, we were able to ensure the lowest number of days of downtime allotted. When customer’s need a pouch machine installed, serviced, or simply some additional training, they don’t just ask for a technician, they ask “When can Billy be here.” If he’s not already booked out, the answer is always “Right away.”

Brett Ellise, Field Service Technician for tray packing and shrink wrapping systems, responds quickly and thoroughly to all customer requests. In one instance, a customer was experiencing downtime due to a procedural issue with operations and needed an upgrade during shut down hours, Sunday 3am – 7am. Brett made the 6 hour drive on Saturday, upgraded the 4 lines successfully, and had the lines up and running by 7am that Sunday morning.

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